OUR MISSION
Delivering Results
To get the best results you need a true transportation partner who will get to know your company and your customers' business. One who can improve shipment tracking, lower your liability exposure and reduce costs. Most importantly, you need a partner who can help you provide a higher level of service to your customers.
At Central Global Express, our mission is to help your business succeed. We're there as a consultant, a sounding board, a partner, and a source of knowledge and information.
We have the products and services your company needs to run smoother, grow faster, and prosper longer. Transportation and logistics solutions that not only answer your needs today, but also those that you'll need as your business grows and changes.
It's all part of what we call "partnering with our customers." We welcome the opportunity to tell you more about our approach to the transportation and logistics business, one that has made a world of difference to those we serve.
THE GLOBAL VIEW
Since we opened our doors in 1982, Central Global Express has grown to be a premier provider of global transportation and logistics solutions. Today, our network of strategic alliances around the world provides our customers local access with a truly global reach. Headquartered near Michigan's Detroit Metropolitan Airport, Central Global Express serves thousands of customers around the globe, of different sizes and with different needs, with one goal in mind, "Performance".
With Central Global Express, you are just keystrokes away from the data and information you need to help successfully manage your supply chain and excel in the competitive marketplace. Our information and communication systems allow your shipments to be monitored anytime, anywhere.
To ensure you receive the best customer service possible, we use a Total Quality Management (TQM) process based on measurable and quantifiable standards: on-time performance, profitability results, system integrity, and supplier evaluation.
Our worldwide operations facility known as the "Global Service Center" or "GSC" provides 24 hours a day, 7 days a week coverage to make sure you get the answers you need when you need them.
As your transportation and logistics partner, we can help you develop a strategy that can deliver what you really need, options and results. Our flexible service solutions can help you provide a higher level of service to your clients.
WORLD CLASS
Information Systems
Central Global Express has made large investments in information technology, which is the backbone of our services. We have established ourselves as a leader in providing transportation and logistics information.
Our proprietary applications let you acquire up-to-the-minute information about your orders, as well as transportation scheduling, tracking, reports, and billing - helping you stay well informed about your products and materials. The information is continually updated which keeps our customers informed of the details required to make critical business decisions.
Service
Complete customer satisfaction is our mission. We hire, train, and promote the best people in our industry. We are dedicated to providing unparalleled support and quality service to each and every customer. This is accomplished through training, feedback, incentives, and other proven quality methods.
Ultimately customer service is always best measured by our customers. Through customer surveys, customer service training, measured feedback, and other processes, we "listen harder" to determine how well we are doing in the marketplace. Central Global Express has been a member of the International Customer Service Association since 1990. We believe customer service is an evolving art that is never accomplished, but always pursued.
Central Global Express believes our most important asset is our people. We invest time and effort into providing our employees with an environment that provides stability and growth, both professionally and personally. We believe this has been our most rewarding investment. We have come to the strong conclusion that our internal customers are equally as important as our external customers.
THE CENTRAL GLOBAL SOLUTION
Making A World Of Difference Every Day
Central Global express is committed to excellence in global transportation and logistics by providing innovative custom-tailored distribution solutions to our customers around the world. We believe our unique combination of financial strength, focus on quality customer service, and effective communications will make a world of difference in selecting your global transportation and logistics partner to help you manage your products and materials.
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